Shipping policy
Shipping Policy — CharmVera Last updated: June 2026
Shipping Methods & Associated Costs
- Standard Shipping: ₹60–₹80 (calculated at checkout based on location)
- Free Shipping: On all orders above ₹599
- Cash on Delivery (COD): Available pan India — no additional charges
- We ship via Shiprocket/Delhivery courier network
Order Processing Time
- Orders are processed within 1–2 business days after confirmation
- Orders placed on Sundays or public holidays are processed the next business day
- You will receive an order confirmation via email and/or WhatsApp after placing your order
Estimated Delivery Times
- Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata): 3–5 business days
- Tier 2 & Tier 3 cities: 5–7 business days
- Remote or rural areas: 7–10 business days
- Delivery times are estimates and may vary due to courier delays, weather, or local conditions
Factors Affecting Delivery Delivery timelines may be affected by:
- Incorrect or incomplete delivery address provided by the customer
- Local public holidays or courier strikes
- Weather conditions or natural events
- High-demand periods (festivals, sale events)
Order Tracking
- Tracking details (AWB number + courier name) will be shared via email and/or WhatsApp within 24–48 hours of dispatch
- You can track your order directly on the courier partner's website using the AWB number
- For tracking queries, contact support@charmvera.in with your order number
Failed Delivery If delivery fails due to incorrect address or customer unavailability:
- The courier will attempt delivery 2–3 times
- If all attempts fail, the package will be returned to us
- A re-delivery fee may apply for reshipping
Damaged in Transit If your order arrives damaged:
- Photograph the package and product immediately
- Contact us within 24 hours at support@charmvera.in
- We will arrange a replacement at no additional cost
Contact for Shipping Queries Email: support@charmvera.in WhatsApp: +91 92748 04175 Business hours: Monday–Saturday, 10AM–6PM IST